FAQ - Frequently Asked Questions
Find answers to commonly asked questions about Euro Interior Innovators, our products, and the shopping experience. Browse through our comprehensive FAQ section to get the information you need.
Common purchase queries answered
Orders and Shipping
Click on “My Account” above next to the search bar and enter your email address.
Contact us as soon as possible via the contact form. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
No, we never save any payment information and we also have no access to your credit card information. Payments are safely processed through PayPal.
No, we don’t charge any additional sales taxes.
Yes, we do ship to your country. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied within 14 days to your credit card or original method of payment.
If you received the wrong item you can request a refund or a reshipment.
If you received a damaged item you can request a refund or a reshipment.
Please send a mail to: returns@eurointeriorinnovators.com
Write us a message via our contact form, email or call us. We are always happy to hear from you and assist you.
Contact us as soon as possible via the contact form. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
Yes, you are welcome to place pre-orders. We will contact you as soon as the pre-ordered item becomes available.
We hope this FAQ section answers your questions and provides you with the information you need. If you require further assistance, please reach out to our dedicated customer support team, and we’ll be more than happy to assist you.